ArrowXL, the UK’s largest and longest established 2-person home delivery specialist has been awarded a contract with Purmo Group UK, one of the world’s leading suppliers of indoor climate comfort solutions, to deliver designer radiators to homes across the UK.
Purmo Group UK have chosen the AXL 48-hour service, providing their customers with a nominated delivery day to suit their schedule. They are currently working together to provide a ‘stocked in proposition’ to support a next day delivery service boasting the latest cut-off time in the industry.
Purmo Group UK had concerns with high levels of damage in transit with their previous delivery provider, and a lack of visibility throughout the customer journey. They also experienced low first-time delivery success and poor communication in the event of a problem. Working in partnership with ArrowXL they have managed to overcome these issues and now have an exciting opportunity to expand their B2C business and offer next day service.
Andrew Slack, Plant Manager, Distribution at Purmo Group UK, commented: “Since working with ArrowXL our visibility and service levels have increased dramatically. This has given us the confidence to offer our products to a wider range of customers on a home delivered basis. We’re excited about our development plans within the UK and are delighted to be working with ArrowXL to achieve our business growth.”
Purmo Group UK offer almost limitless system combinations of hydronic and electrical systems (radiators and embedded in floors, ceilings or walls), radiant heating and cooling systems, and fast responding air-based, convector heating and cooling systems. They are on a mission to be the world’s leader in sustainable indoor climate comfort solutions.
Craig Kavanagh, Sales Director at ArrowXL added: “Working with Purmo Group UK to address their previous issues with their former delivery partner has allowed us to create a bespoke solution that meets all of their requirements. We’re excited to be working together to expand into the consumer market and look forward to a prosperous future relationship.”