Whether you are a small retailer with one or two stores or a well-established brand, choosing the correct retail management system for your business is a major decision.
You may be ready to grow your retail business, add web trading, maximise your branches or streamline your Head Office operation to drive up profitability.
To do this, you will need to have a system in place that not only caters for your current trading situation but expands seamlessly and assists you in your growth.
Support is probably one of the last things on your mind when you are choosing a retail management system or EPOS software. It’s one of those difficult to quantify areas that you can only fully appreciate once you’ve had an issue to resolve or when you need further help with a feature or process. But it is important.
To help you with the process of investigating whether your current system is there to help or hinder your efforts we have written a white paper “9 Essential Steps To Selecting A Retail Management system”.
With over 30 years’ experience and 35,000 users worldwide Futura has been asked every conceivable question from retailers across a vast spectrum of sectors.
Chosen by Lifestyle retailers, fashion houses and department stores worldwide Futura’s consistent and extensive support, on-site, via telecoms or online, is given by the same developers who worked on creating the system so that you always have an intelligent approach.
We like to think that the quality of support we offer is one of the factors that ultimately differentiates Futura ERS from many of our competitors.
Factors to research when considering your system:
What’s your system capabilities?
What are the core elements required?
Is a modular system cost effective in the long term?
Is vital live data available all in one place?
Does it enhance building relationships with your customers?
For more information on the above, and answers to other questions you should ask, download our white paper “9 Essential Steps To Selecting A Retail Management system”.
Neil Stockton, Finance Director at Morleys Group which operates eight independent department stores says: “Standardising on Futura since 2008 has ensured a common technology platform across the group, bringing improved data accuracy, better merchandising control and a single consistent view of the business to improve decision making.”
Anil Juneja, Managing Director of T J Hughes explains: “Switching to Futura has enabled us to remove ageing systems from the business and to simplify our systems architecture to better support and optimise core business functions. It also means we can reduce unpredictable support costs for legacy systems and at the same time introduce new functionality both internally and customer facing, to help drive performance.”