-
Jungheinrich UK goes mobile to transform the carbon footprint of its engineer audits - March 21, 2023
-
Sustainability takes centre stage for Tower Cold Chain at LogiPharma - March 21, 2023
-
Wingtra lands $22M funding round as their commercial drones take off to new heights - March 21, 2023
-
VISIONTRACK JOINS TOGETHER FOR SAFER ROADS BOARD TO TAKE A STAND AGAINST GLOBAL ROAD SAFETY CRISIS - March 20, 2023
-
GSG GENII Software Group acquires iVention, a leading provider of Cloud based Laboratory
Information Management Systems (LIMS) - March 16, 2023 -
Ferag’s productivity-boosting sorter technology at IntraLogistex 2023 - March 13, 2023
-
Pandrol upgrades loading dock to keep deliveries on track - March 7, 2023
-
BCMPA PROMOTES THIRD-PARTY FOOD AND DRINK SECTOR SUPPORT AT IFE MANUFACTURING - March 6, 2023
-
Oversized ecommerce packaging consigned to the past - March 6, 2023
-
GOPLASTICPALLETS.COM’S PIONEERING RECYCLING SCHEME SURPASSES 1,000 TONNE MILESTONE - March 2, 2023
HERMES UK ANNOUNCES LARGEST EVER PEAK IN 2017.
Hermes, the consumer delivery specialist, has confirmed that it handled more parcels in the 2017 peak than ever before.
Hermes’ highest delivery day during peak saw 1.6m parcels move through the network and the carrier’s biggest week during this period totalled 9.7m parcels. Year-on-year growth was 12%. Hermes has also been monitoring its Customer Satisfaction (CSAT score), which increased to 87 in 2017 throughout peak, making it the highest satisfaction score in over 2 years in the run-up to Christmas.
This was the first peak period with Hermes’ £31million Midlands Super Hub in Rugby operation, which opened in September 2017. The facility can process one million parcels a day and during peak, it boosted Hermes’ overall parcel processing capacity by 45%.
CEO Martijn de Lange said: “We’ve had our largest ever peak in 2017, which was growth that we had planned well for. We saw an increase in demand during Christmas week in particular, reflecting greater consumer confidence in last minute delivery options.
“Following our year of investment in infrastructure and IT in 2017, we now have one of the largest peak capacity uplift capabilities in the industry and customer satisfaction reached its highest ever score for the year. We also received more than 3,000 positive comments on Google during peak, taking our score to 4.1 stars out of 5. In 2018, we will continue to further improve our understanding of our clients and their customers’ exact requirements and further invest in CX and technology to become the carrier of choice for every UK consumer.”