myHermes, the consumer delivery specialist, has launched an innovative new service that provides added choice and convenience to sole traders, SME retailers and online marketplace sellers when sending parcels. The new and easy-to-use ‘Pay and Print In Store’ solution enables customers to book and pay for deliveries at a myHermes ParcelShop for the very first time.
Up until now, myHermes customers have only had the option of booking and paying for a delivery on the company’s website, before printing the label themselves and handing the package over to a courier or ParcelShop. As part of its mission to develop flexible solutions its customers, myHermes has now introduced the ‘Pay and Print In Store’ service – which is accessed via a secure device that incorporates a touch screen, a card reader and a printer.
From start to finish, it takes myHermes customers less than 60 seconds to book a delivery and print the label in store. Users simply enter the recipient’s name and address, plus their own email address, before using a debit or credit card to pay. Once completed, the device will print the label, which the user attaches to the parcel before leaving it with the ParcelShop. Following the transaction, myHermes will email the customer confirmation and a link to the tracking information.
The company will rollout more than 1,500 of these devices across its network of ParcelShops ahead of Christmas, with more to follow in the New Year. Moving forward, the myHermes team will enhance the functionality of the devices to incorporate a number of additional services, such as returns.
The launch of ‘Pay and Print In Store’ reaffirms myHermes’ commitment to innovation, as the company continues to use the latest technology to help SMEs drive efficiency and boost the overall consumer experience. The company has already integrated its tracking solution with Amazon Alexa and Google Assistant, whilst earlier this month it launched its ETA solution, providing the end customer with a four-hour time window on the morning of the delivery.
Claire Phelan, Head of myHermes, said: “We are dedicated to constantly exploring new and exciting ways to provide added value for myHermes customers. We launched ‘Pay and Print In Store’ in response to customer demand, providing the option of visiting a ParcelShop without pre-booking. Many small businesses and sole traders will benefit greatly from this increased choice and the flexibility and our introductory offer also allows customers to send a 0-5kg parcel for just £4!”
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